If you need to cancel an order, call our Customer Care Team at 1-855-813-7402 option 2, as soon as possible. You may cancel a standard order up to the time it ships and a custom order up to the time it goes into production (i.e. custom paint). Our return policy takes effect once the order has shipped or gone into production.
Articles in this section
- Shipping Policies
- Do you offer promo codes or discounts?
- Do you offer a contractor discount?
- Do you charge sales tax?
- How do I inspect my package?
- Can I place a special order?
- I received an incomplete order
- How long will it take to receive my refund?
- I received the wrong item
- Do I need a Vintage Tub & Bath account to check out?