Need to set up a return? Email our Customer Care Team at firstname.lastname@example.org.
Returns can only be made within 90 days of receiving your product(s), and all products must be in resaleable conditions, and free from damages or defects. If the product is returned in a non-salable condition, no refund will be given. The product must not have been installed, and must be returned in it's original packaging. The customer is responsible for the return shipping charges.
Please note, specially ordered items and custom products are non-returnable and cannot be canceled once production has started, and all sales are final on products marked “Non-Returnable”.
To return a product, you will need to obtain an RMA (Return Merchandise Authorization) number either by using the return form included with your shipment or by emailing our Customer Care Team at email@example.com.
Along with the RMA number, you will receive a ship-to address where your merchandise must be sent. Be sure to include your RMA number with your merchandise.
To avoid any additional fees, please include all original packing materials, manuals, and accessories included with the product. Please be certain that products are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We recommend you double box the merchandise to protect it from shipping damage.
We recommend returned products include proof of delivery.
For more information, please view our full returns policy.