Check your order for damage within 48 business hours after the delivery time. In the case of tubs, exactly follow the inspection and/or uncrating documents you have received from Vintage Tub & Bath to protect yourself from responsibility for shipping damage. If you cannot reasonably inspect an item that requires a signature upon delivery (like most tubs), sign the receipt and print the words One crate received - contents not inspected; This does not guarantee that the shipper will pay a damage claim, but it is better than signing for the item as "free and clear" from damage.
If you cannot inspect the item upon delivery, please do so within 48 hours.
Click here to submit a claim if your product was damaged in shipment. We will not honor claims made more than 48 business hours after delivery.
Damage that occurs during shipment is the responsibility of the shipping company / carrier (Examples include: UPS, US Post Office, ABF Trucking, R&L Carriers, and FedEx). Please click here to submit a claim.
Defective items are covered by their manufacturers' warranties. Please call our Customer Support Team toll-free at 1-855-813-7402 option 2 within 48-hours after delivery and we will do everything we can to get the matter resolved quickly.